Galaxy Connected Experience
Samsung Field Team
GCE Device Setup
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Galaxy Connected Experience
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Dial *#06# on the key pad.
Deactivate Retail mode/LearnMore, then factory reset. Open the SRM app, select
“store settings”, insert password (uncarr1er), select “display mode setting”, then
“deactivate retail mode”.
Please see “PDF Guide” Tab to get QR code.
Factory Reset the device, Tap the welcome screen 5-8 times to pull up and scan
the below QR code. Continue setup as normal.
Click on Sennco DPC app, if Policy is GCExperience_LM, please update. Open the
SRM app, select “store settings”, insert password (uncarr1er), select “display mode
setting”, then “switch profile”. If Policy is LM_SM_Eureka factory reset the device.
When attempting to switch profiles or factory reset a device if the password “uncarr1er” is
not working please:e-mail brictech@sennco.com
RESET
If SRM launches but stays on “processing” the device will need a hard reboot.Press “Power” & “Volume Down” at the same time till the device turns off (approx. 8-10 sec).
The “Learn More” app needs to be updated to the correct profile and “landscape” needs to be selected. Please reference video again.
If a password is needed please try these three:
uncarr1er | magenta | uncarri3r